Web Shells

What’s [in] a Web shell?

[Here’s an update of what I wrote about Web shells for OJR.org in 2002.]

Web shells are the essential structure, the main building blocks of Webcentric journalism. In newspaper-speak, that’s the four- or six-column 13.5- by 22-inch nested pages of newsprint. In TV-speak, it’s the 30-minute news-weather-sports lineup.

I came up with the term “shell” because the other names that people were using in 2002 — evergreen packages, contextual navigation, orbiting content, content navigation or sub-section — just had too many syllables. To quote Albert Einstein: Everything should be made as simple as possible, but not one bit simpler.

The name AND concept comes from a seashell, such as an oyster. Within its shell (a home page), an oyster has all theoyster necessary parts that make it a vibrant, functioning whole: gills (data), heart (stories), intestine (backgrounders), stomach (resources), mouth (advertising), mantle (info, news and stories from the community) To live, to thrive, to survive, it must exchange stuff — food, water, etc. — with the outside world. So does a Web shell; it exchanges information, the blood of the Web.

Web shell provides a place for:

  • news and traditional storytelling,
  • information that members of the community can use,
  • and a place for members of the community to contribute and exchange information.

Specifically, Web shells comprise:

  • blogs
  • complex stories (iconic stories, such as Marlboro Man; features, profiles, investigative pieces)
  • searchable databases
  • backgrounders
  • links to resources
  • archives
  • community input, including stories, information and aggregation
  • advertising — businesses and services are members of the community, too.

Web shells demonstrate how a journalist’s role is changing.

Web shells began as a place to provide context and continuity for stories. With a few exceptions, the first beats that newspapers turned into Web shells were sports, business and entertainment. Then Web shell development skidded to a halt. That’s due to one simple fact: except for political campaigns, the rest of traditional news coverage isn’t data-driven or contextual.

Even before the Web existed, sports, business and entertainment were covered differently than other beats, such as health, crime, environment, transportation…whatever constituted local news. The story of a football game was told in context of a season. The story of a day in the stock market was one point on a chart of upspicture-21 and downs over time, and in the context of economic indicators. The story of an actor was usually placed in context of movies, in time (usually what’s playing THIS week) and space (a geographic area). Readers expected that context. Woe to a newspaper if a local team’s stats, a company’s stock price, or a theater’s movie offerings were missing.

But in crime reporting, for example, journalists report on individual crimes that may or may not be typical. So, although individual stories are accurate, members of the community usually don’t know what crimes are actually the most costly to the community, economically and emotionally.

Two developments — accessible databases and the Web — provide an opportunity for news organizations to cover all beats so that most stories are reported from data, in a matrix of context and continuity. But few news organizations have made that transition with beats other than sports, business and entertainment.

Here are some that have, to one degree or another.

The BBC has produced the most varied and numerous Web shells in its “Special Reports” sections.bbcspecrep
Several years ago, they developed a template for the Iraq war coverage, and it worked so well that they expanded it to any issue that dominates the world stage, such as the China earthquake, the U.S. presidential election, and the global financial crisis.

Because the BBC is publicly supported, it doesn’t do advertising. But the shells have everything else, even limited community involvement. People send in videos explaining how the financial crisis is affecting them, their photos of the earthquake damage in China, and text messages about the U.S. presidential election that showed up on a global map.

seattrafThe Seattle Times and Seattle Post-Intelligencer traffic sites. Both show that the journalists that created these sites are thinking about what people want to know first about traffic, and why they would return to this site often: It’s not the story of the day. Most people want to know the answer to this question most of the time: Can I get there from here? Web cams of highways, traffic maps, and links to resources such as gas prices and transportation calculators dominate both pages; the stories by journalists are secondary.

The Ventura County Star’s golf section has stories, reviews of local courses, a course search, gear updates, golfing tips and a place to reserve a tee time. It’s become the go-to place for anything about golf in Ventura County.

The New York Times has started topic pages, robust collections of “news, reference and archival information,nytreal photos, graphics, audio and video files published on topics ranging from Madonna to Myanmar.” These topic pages are a few elements shy of a true Web shell, which looks more like what the Times has done with its Real Estate and Autos sections. And on those shells, the only thing missing is some serious community participation.

Newser takes an interesting twist on shells: it’s created a template that people can use to create their own aggregations. These “threads” as Newser calls them, are more like the Times’ topic pages. Here’s the one on Studs Terkel, who died recently. The template has a column for stories, a spot for video and photos, and others for backgrounders, recommended reading and related threads. And anyone can edit these aggregations.

So how do Web shells demonstrate how a journalist’s role is changing? With traditional news organizations — especially the large metros — shrinking or collapsing, the word of the decade is fast becoming: NICHIFICATION. There’s still a need out there for all those journalists who lost their jobs. And they can create their own small geographic or topic-based organizations.

Whatever small organizations jurnos start, they’ll be Web first (that includes mobile), and maybe print/TV/radio second. Among all the current wailing about business models, there’s evidence that the really old one works just fine.

In the 1900s, journalists of olde created newspapers from scratch as a place for information for, by and about oldnewsthe community. Reporters’ stories were only one part of a mix of advertising, classifieds, obituaries, legal notices, wedding and birth announcements, community calendars, humor (comic strips) and games (crosswords), etc. Readers didn’t always think the stories were the most important part; they might peruse the grocery ads or the obits or the classifieds before anything else. (It was years before I turned to news first; comics were the start of my days.)

But with decades of division between journalists and the rest of the organization, journalists forgot the larger picture. In Webworld, jurnos can’t make a living on stories alone; the truth is, we never did.

Jurnos can take the same approach in Webworld as they did in the print medium: create Web shells to serve and engage their communities with a combination of old-fashioned storytelling, news and information the community can use, and a place for members of the community to tell their own stories, provide information, and meet virtually to solve community problems. That community includes news and information from business and services willing to pay to reach the community.

My research assistant, University of Missouri School of Journalism PhD student Mark Poepsel and I are putting together case studies of journalists — and some non-journalists — who are doing this successfully — i.e., making a living doing journalism in Webworld. We’ll be putting them on a separate page of ReJurno soon.

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9 Responses

  1. […] sources that go into what Stevens describes as a comprehensive, and ideally unignorable, “web shell” that covers a clearly defined area and […]

  2. Jane,

    I have enjoyed checking out your website.

    This quote really jumped out at me: “In Webworld, jurnos can’t make a living on stories alone; the truth is, we never did.”

    I am looking forward to learning more about your world, and am only sorry I didn’t do more research before our in-person meeting. It seems to make a lot of sense to me!

    Krista Klaus

  3. […] project builds what Jane Stevens, on Web shells, and Matt Thompson, on Columbia Tomorrow have been imagining and experimenting with for some time […]

  4. […] Reynolds Journalism Institute, has been incorporating this concept in her work since since 2002. She calls it a “Web shell:” Web shell provides a place […]

  5. Jane,
    I have only now found time to roam the RJI site and have been impressed with the orientation power your entries have for seasoned journalists who want to grow in their knowledge of web-centric journalism. I’m particularly concerned for excellence in such introductions because 1) it’s needed to “save” the careers of those who, cut off by newsrooms, could be kept in the profession; and 2) if that orientation is not done soon after such job cuts, the public will lose what it can’t truly afford to be without: community knowledge and communication know-how. I realize that these thoughts are not news to you. But because you are and will contnue to be in a position to act on that, I send it along as a word of encouragement. Would a richly reasoned handbook with a guide for the perplexed be just what RJI, ONA or SPJ could and should do? Would it be a good project for a grad student and a seasoned Jurno? Ed P.S. I’ll look forward for a second chance to listen in on a session with you and your students.

  6. […] community, such as the budget. Jane Stevens, who coined the term “Web shell” describes how a site like this could work. She also has a fascinating recent post on how a site like this could be integrated into a community […]

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